Frequently Asked Questions

Yes. We use products approved by Turkey's Ministry of Health that are specifically formulated to be low-toxicity for humans and animals. We also use targeted application methods — gel baits in hidden areas, enclosed bait stations — so there is minimal contact risk. We'll give you specific re-entry guidance for each service.

A standard residential service takes 45 minutes to 1.5 hours depending on the size of your property and the type of pest. Commercial facilities may take 2-3 hours for an initial deep service. Follow-up visits are typically shorter, around 30-45 minutes.

Common signs include hollow-sounding wood, mud tubes along foundations, discarded wings near windows, and small piles of frass (wood-coloured droppings). If you notice any of these, contact us for a free inspection — we use thermal imaging and moisture meters to detect hidden colonies.

For most standard services using gel baits and targeted sprays, you can stay home. For fumigation or large-area spray applications, we recommend vacating the property for 2-4 hours. Our technician will advise you before the session begins.

For most residential properties, we recommend quarterly visits to stay ahead of seasonal pest cycles. Commercial kitchens and food-handling businesses typically require monthly service. After an initial elimination, we'll recommend a maintenance schedule tailored to your property.

Clear areas under sinks and behind appliances so our technician can access common harbourage zones. Store open food in sealed containers or the refrigerator. If you have aquariums, cover them and turn off the air pump during service. We'll send you a preparation checklist before your appointment.

Yes. We offer monthly and quarterly service contracts for commercial clients, including restaurants, hotels, warehouses, and office buildings. Contracts include scheduled visits, digital pest activity reports, compliance documentation for health inspections, and priority emergency response.

All our standard services come with a 6-month re-application guarantee. If the same pest issue returns within six months of our service, we will come back and re-apply at no additional charge. Termite services include a 12-month warranty with quarterly monitoring.

Absolutely. We have experience managing severe infestations in multi-unit residential buildings, large warehouses, and commercial kitchens. For large-scale situations, we develop a phased action plan and may deploy multiple technicians. No job is too big for our team.

If you call before noon, we can typically arrive the same day. For after-hours emergencies — such as a wasp nest near an entrance or a sudden rodent sighting — we offer priority scheduling and aim to be on-site within 24 hours. Commercial contract clients receive guaranteed same-day response.